Right of Cancellation for Private Customers

Right of Cancellation

You have the right to cancel this contract within three months without stating any reason.

The right of cancellation applies for three months from the day on which you, or a third-party appointed by you, who is not the carrier, has taken possession of the final product.

In order to exercise your right of cancellation, you must inform us (SUPERIORE.DE GMBH, Köhlerstr. 22, D 01640 Coswig, E-Mail: widerruf@superiore.de, Tel. +49 (0) 3523 53368-0, Fax +49 (0) 3523 5336820) by means of clear declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the model cancellation form enclosed for this purpose, however this is not compulsory.

It is sufficient to send off the communication relating to the exercising of your right of cancellation prior to the expiry of the cancellation period in order to comply with the cancellation period.

Consequences of cancellation

If you cancel this contract in its entirety, we must refund all payments we have received from you, including any delivery costs charged (with the exception of additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. Please note: In the event of a partial revocation, we will only refund the costs of sending the goods to you to the extent that they exceed the costs that would have been incurred in sending the goods remaining with you.

For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than three months from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of three months. You shall bear the costs of returning the goods. If you wish to receive a return label for which a charge will be made, please contact us. The costs for the return label can be found in our current shipping costs.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Download model cancellation form

Obligation to compensate for deterioration in value

If the customer not able to return the goods received in whole or in part or only in a deteriorated condition, then the customer must compensate in this respect for the deterioration in value. When transferring items, this does not apply if their deterioration has only been caused as a result of their inspection - as may have been the case for example in retail business. The customer can otherwise avoid the obligation to compensate for deterioration in value by not utilising the items as their own property and avoiding anything which may impair their value.