Terms of Shipment
Dear customers,
SUPERIORE.DE would like to ensure your purchasing experience is as easy as possible and that you receive the goods ordered quickly, safely and at a good price. We have therefore designed our terms of shipment to be as simple and transparent as possible. After logging in with your email address and password, or following your initial registration, you will then see the relevant current shipping costs shown in your shopping basket. This means you already know whether any shipping costs are incurred as well as the amount prior to making the purchase.
Shipping within Germany (DE)
For a value of goods of up to € 119.99, you pay a flat fee for shipment of only € 6.95 including VAT. Shipping costs are incurred for a value of goods of € 120.00 and above. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 2-3 working days.
| Cart Value | Shipping Costs |
|---|---|
| up to 119.99 € | 6.95 € |
| from 120.00 € | delivery free |
Shipping to Austria (AT), Belgium (BE), Luxembourg (LU) and to the Netherlands (NL)
Free delivery from an order value of € 180.00. The shipping costs for consignments with a value of under € 180.00 can be found in the table below. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 3-4 working days.
| Bottles | 0.75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 12 btls | ≤ 18.00 kg | 12.00 € |
| 13 - 24 btls | 18.01 - 36.00 kg | 18.00 € |
| from 180.00 € | delivery free |
Shipping to Czech Republic (CZ), Denmark (DK), France (FR), Italy (IT) and Poland (PL)
Free delivery from an order value of € 700.00. The scaled shipping costs for consignments with a value of under € 700.00 can be found in the table below. Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 3-4 working days.
| Bottles | 0,75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 12 btls | ≤ 18.00 kg | 10.00 € |
| 13 - 24 btls | 18.01 - 36.00 kg | 16.00 € |
| 25 - 36 btls | 36.01 - 54.00 kg | 22.00 € |
| ≥ 37 btls | ≥ 54.01 kg | 28.00 € |
| from 700.00 € | delivery free |
Shipping to England / Northern Ireland / Scotland (UK)
Important notice for customers from England, Northern Ireland and Scotland (VAT / customs clearance):
Shipping costs are always quoted including verified packaging, insurance and transport with DHL/ParcelForce. The delivery time is approx. 4-7 working days.
Should you deliver to a third country (UK) outside the EU, the respective VAT will not apply and you will purchase at net prices. The applicable VAT will not be charged, order confirmation as well as invoice will only contain the net values of your order.
Customs will charge you the UK VAT applicable at the time of delivery and any applicable customs duties. These are generally settled via DHL/ParcelForce, unless you clear the goods yourself. For forwarding the tax and customs duties to the customs office, DHL/ParcelForce will charge you an »administrative cost fee« of currently £12.00 per package.
By confirming your order and accepting our terms and conditions, you declare that you have been informed about these facts.
| Bottles | 0.75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 12 btls | ≤ 18.00 kg | 24.00 € |
| 13 - 24 btls | 18.01 - 36.00 kg | 48.00 € |
| 25 - 36 btls | 36.01 - 54.00 kg | 72.00 € |
| Maximum order quantity: 36 bottles (0,75l/bt resp. max. 54 kg) | ||
Shipping to Finland (FI), Hungary (HU), Slovenia (SI), Slovak Republic (SK), Spain (ES) and Sweden (SE)
The shipping costs include verified packaging, insurance and transport. Delivery to Sweden (SE) is by UPS, all other countries are delivered by DHL. The delivery time is 3-5 working days.
| Bottles | 0,75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 15 btls | ≤ 22.50 kg | 15.00 € |
| 16 - 30 btls | 22.51 - 45.00 kg | 30.00 € |
| 31 - 45 btls | 45.01 - 67.50 kg | 45.00 € |
| 46 - 60 btls | 67.51 - 90.00 kg | 60.00 € |
| 61 - 75 btls | 90.01 - 112.50 kg | 75.00 € |
| 76 - 90 btls | 112.51 - 135.00 kg | 90.00 € |
| 91 - 105 btls | 135.01 - 157.50 kg | 105.00 € |
| ≥ 106 btls | ≥ 157.51 kg | 120.00 € |
Shipping to Bulgaria (BG), Croatia (HR), Greece (GR), Portugal (PT) and Romania (RO)
Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is 3-5 working days.
| Bottles | 0,75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 15 btls | ≤ 22.50 kg | 20.00 € |
| 16 - 30 btls | 22.51 - 45.00 kg | 40.00 € |
| 31 - 45 btls | 45.01 - 67.50 kg | 60.00 € |
| 46 - 60 btls | 67.51 - 90.00 kg | 80.00 € |
| 61 - 75 btls | 90.01 - 112.50 kg | 100.00 € |
| 76 - 90 btls | 112.51 - 135.00 kg | 120.00 € |
| 91 - 105 btls | 135.01 - 157.50 kg | 140.00 € |
| ≥ 106 btls | ≥ 157.51 kg | 160.00 € |
Shipping to Switzerland (CH), Liechtenstein (LI), Iceland (IS) and Norway (NO)
By confirming your order and accepting our terms and conditions, you declare that you have been informed about the following facts.
Notes for customers from Switzerland and Liechtenstein (VAT / customs clearance):
Shipping costs are always quoted including verified packaging, insurance and transport. The delivery time is approx. 4-7 working days.
If you deliver to a third country (CH/LI), the respective sales tax is omitted and you buy from us at net prices. Order confirmation as well as invoice contain exclusively the net values of your order.
Customs will charge you Swiss or Liechtenstein import sales tax before or upon delivery at the rate applicable at the time of delivery (standard rate for alcohol). Customs duties range from CHF 0.50 to CHF 2.00 per liter of wine and are billed through the logistics company unless you clear the goods yourself (ZAZ number).
The exemption limit for an import exempt from customs duty and VAT is approx. 65.00 CHF (incl. shipping costs). In addition, the logistics company charges a presentation commission of approx. 3.00 CHF per parcel.
Further information about importing goods to third countries can be found here on the pages of the Swiss Federal Customs Administration.
Notes for customers from Iceland (VAT / customs clearance):
Shipping costs are always quoted including verified packaging, insurance and transport with DHL. The delivery time is approx. 14-21 working days.
If you deliver to a third country (IS), the respective value added tax (VAT) is omitted and you buy at net prices. The applicable VAT will not be charged, order confirmation as well as invoice will contain only the net values of your order.
Customs will charge you, before or on delivery, Icelandic VAT at the rate applicable on delivery (standard rate for alcohol) and the alcohol duty.
For more information on importing goods to third countries, please visit the Icelandic Customs website here.
Notes for customers from Norway (sales tax/customs clearance):
The shipping costs always include post-tested packaging, insurance and transport with DHL. The delivery time is approx. 6-8 working days.
If you deliver to a third country (NO), the respective value added tax (VAT) is omitted and you purchase at net prices. The applicable VAT will not be charged, order confirmation as well as invoice will only contain the net values of your order.
Customs will charge you Norwegian VAT at the rate applicable at the time of delivery (standard rate for alcohol) and alcohol duty before or at the time of delivery.
Further information on importing goods to third countries can be found here on the Norwegian Customs Authority's website.
Shipping costs to Switzerland (CH), Liechtenstein (LI) and Iceland (IS)
| Bottles | 0,75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 15 btls | ≤ 22.50 kg | 25.00 € |
| 16 - 30 btls | 22.51 - 45.00 kg | 50.00 € |
| 31 - 45 btls | 45.01 - 67.50 kg | 75.00 € |
| 46 - 60 btls | 67.51 - 90.00 kg | 100.00 € |
| 61 - 75 btls | 90.01 - 112.50 kg | 125.00 € |
| 76 - 90 btls | 112.51 - 135.00 kg | 150.00 € |
| 91 - 105 btls | 135.01 - 157.50 kg | 175.00 € |
| ≥ 106 btls | ≥ 157.51 kg | 200.00 € |
Shipping costs to Norway (NO)
| Bottles | 0.75l | Shipping Weight incl. Packaging | Shipping Costs |
|---|---|---|
| ≤ 12 btls | ≤ 18.00 kg | 30.00 € |
| 13 - 24 btls | 18.01 - 36.00 kg | 60.00 € |
| 25 - 36 btls | 36.01 - 54.00 kg | 90.00 € |
| Maximum order quantity: 36 bottles (0,75l/bt resp. max. 54 kg) | ||
Insurance
Shipments of goods to Germany and abroad are insured by our logistics partners DHL & UPS up to a maximum of € 500 per package. Once the value of a package exceeds this level, we increase the insurance for the consignment and are glad to bear the cost of the premium.
Delivery
We ship our goods throughout Europe with DHL, a subsidiary of Deutsche Post AG. This logistics company cooperates with the postal company of the respective recipient country. It is therefore possible to deliver from Monday to Saturday to both business and private addresses. However, in those cases where you were not available, you will receive a notification card.
A redelivery can be arranged with our partner, DHL, for consignments within Germany which were placed at a branch, agency or packing station in your absence. Please note that the second delivery attempt will be made two days at the earliest after you have issued the instruction. Your consignment is kept for 7 working days. A second delivery attempt is only possible within this period and can only be made to the original recipient address. It is not possible to book a desired date for the delivery. Please refer to our shipping confirmation for your consignment number, and have this ready in order to arrange a second delivery. All further information and the corresponding contact form can be found on this page.
We refer you to the fact at this point that the procedure referred to above may differ from country to country and in the event of possible deviations the respective delivery conditions of the local DHL partner apply.
Information for customers from Sweden:
We ship our goods to Sweden with the logistics company UPS. If you are not present at the time of delivery, UPS will, depending on the agreement, leave the shipment with a neighbour or deposit it at a UPS Access Point for pick-up.
Delivery of spirits
Please note that for tax reasons spirits can only be sold to customers in Germany, Switzerland, Liechtenstein, England, Northern Ireland, Scotland, Iceland and Norway.
Advice of damage
We pack your orders as carefully and securely as possible. We only use DHL- or UPS-certified cardboard boxes for shipping bottles. Should your shipment nevertheless be delivered with obvious transport damage, please report the damage directly to the delivery company if possible and refuse acceptance. We will then ask you for information, ideally including a brief documentation of the damage, so that we can settle the claim immediately. Failure to make a claim or to contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. With your report, you support us in asserting the damage against the transport service provider.
SUPERIORE.DE.DE GMBH
Köhlerstr. 22
D 01640 Coswig
Email: kontakt@superiore.de
Fax: +49(0)3523 5336820
In the event that an amendment to these terms of shipment becomes necessary in the future, then the current version will always be available here. If you have questions regarding the terms of shipment, then we would be glad to contact you personally via email.
Last Update: 05.01.2023